MoovDrop Privacy Policy In order to smoothly operate MoovDrop we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how MOOVDROP INC. (“MoovDrop”) does that and how to exercise the choices and options you have in your information.
1. The Scope of This Policy This policy applies to all MoovDrop users, including customers and drivers, and to all MoovDrop platforms and services, including our applications, websites, technology, facilities, and other services (collectively, the “MoovDrop Platform”). This policy applies only to personal information, not to aggregate information or information that does not identify you. Please remember that your use of the MoovDrop Platform is also subject to our Terms of Service or Driver Agreement, as applicable. Certain elements of the MoovDrop Platform may operate under separate or additional terms or practices different from or in addition to those described in this policy; in those cases, you will be provided separate notice and information relevant to your use of those parts of the MoovDrop Platform.
2. The Information We Collect When you use the MoovDrop Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
a. Information You Provide to Us
i. Your Account. When you create an account with MoovDrop, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your profile. We may ask at the time you set up an account and thereafter that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s licence), a profile picture, or “selfie” imagery.
ii. Driver Information. If you apply to be a driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address,
driver’s licence information (including gender), vehicle information, vehicle insurance information, police background check, payment information and tax information.
iii. User Content. When you rate and provide feedback about the MoovDrop Platform (including about customers or drivers), we collect all of the information you provide in your feedback. When you contact us or we contact you, including through surveys or research projects, we collect any information that you provide, including the contents of the messages or attachments you send us.
b. Information We Collect When You Use the MoovDrop Platform
i. Location Information. The MoovDrop Platform collects location information. This includes approximate and precise location through GPS and WiFi data, IP address, Bluetooth data, and any other location information you choose to share with us.
ii. Usage Information. We collect information about your use of the MoovDrop Platform, including move information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the MoovDrop Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
iii. Device Information. We collect information about the devices you use to access the MoovDrop Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
iv. Communications Between Customers and Drivers. Communication between customers and drivers is only done through our chat system on the MoovDrop Platform. The Customer and the Drivers will be able
to make a call to each other through the MoovDrop Platform. For security purposes, we may also monitor or record the contents of calls and messages made through the MoovDrop Platform.
v. Address Book Contacts. You may set your device permissions to grant MoovDrop access to your contact lists and direct MoovDrop to access your contact list, for example to help you refer friends to MoovDrop. If you choose to do this, we will access the names and contact information of the people in your address book.
vi. Cookies, Analytics, and Third-Party Technologies. We collect and use information through the use of “cookies,” tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party tracking technologies on and oL the MoovDrop Platform.
c. Information We Collect From Other Sources
i. Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the MoovDrop Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your MoovDrop experience. These service providers and other parties include background check providers, marketing providers, and other businesses. We obtain the following information about you from these parties:
• Information to make the MoovDrop Platform safer, like background check information or identity verification information;
• Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your MoovDrop account, such as information about your use of such programs, applications, services, or features; and
• Information about you provided by specific services, such as vehicle, demographic, and other information that helps us provide services or to personalize our marketing.
ii. Referral Programs. If someone refers you to MoovDrop, we will collect information about you from that referral including your name and contact information.
iii. Other Users and Sources. Other users or public or third-party sources such as law enforcement or media may provide us information about you, for example as part of an investigation into an incident or to provide you support or to verify your criminal record or driving record.
3. How We Use Your Information
a. We use your personal information to:
• Provide the MoovDrop Platform;
• Maintain the security and safety of the MoovDrop Platform and its users;
• Build and maintain the MoovDrop community;
• Provide customer support;
• Improve the MoovDrop Platform;
• Respond to legal proceedings and obligations; and
• Provide marketing and advertising.
b. Providing the MoovDrop Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
• Verify your identity and maintain your account, settings, and preferences;
• Connect you to your move and track the progress;
• Provide various MoovDrop Platform offerings to you;
• Calculate fares and earnings and process payments;
• Allow customers and drivers to connect regarding their move and to choose to share their location with others;
• Communicate with you about your use of the MoovDrop Platform and experience;
• Collect feedback regarding your experience;
• Facilitate additional services and programs with third parties; and
• Operate contests, sweepstakes, and other promotions.
c. Maintaining the Security and Safety of the MoovDrop Platform and its Users. To provide you with a safe and secure experience, we use your personal information to:
d. e. f. • Authenticate and verify users;
• Verify that drivers and their vehicles meet safety requirements;
• Prevent, investigate and resolve incidents, accidents, and insurance claims;
• Prevent, investigate, and resolve theft, vandalism and misuse of the system;
• Encourage safe driving behavior and avoid unsafe activities;
• Find and prevent fraud; and
• Block and remove unsafe or fraudulent users from the MoovDrop Platform. Building and Maintaining the MoovDrop Community. MoovDrop works to be a positive part of the community. We use your personal information to:
• Communicate with you about events, promotions, elections, and campaigns; and
• Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the MoovDrop Platform. Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
• Investigate and assist in resolving questions or issues regarding the MoovDrop Platform; and
• Provide support or respond to requests and issues. Improving the MoovDrop Platform. We are always working to improve the MoovDrop Platform and provide new and helpful features. To do this, we use your personal information to:
g. • Perform research, testing, and analysis;
• Prevent, find, and resolve software or hardware bugs and issues; and
• Monitor and improve our operations and processes, including security practices, algorithms, and other modeling. Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
4. Sharing Between MoovDrop Users
a. Customers and Drivers
i. Customer information shared with driver: As part of surfacing the move request and enabling the move, we share with the driver the customer’s pickup and destination, location, name, profile photo and rating. Once the move is finished, we also eventually share the customer’s rating and feedback with the driver. (We remove the customer’s identity associated with ratings and feedback when we share it with drivers, but a driver may be able to identify the customer that provided the rating or feedback.)
ii. Driver information shared with customer: Upon a driver accepting a requested move, we will share with the customer the driver’s name, profile photo, rating, real-time location, and the vehicle make, model, color, and licence plate, as well as other information in the driver’s MoovDrop profile, such as information drivers choose to add and driver statistics.
iii. Although we help customer and drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users when enabling this. If you report a lost or found item to us, we will seek to connect you with the relevant customer or driver, which may include sharing actual contact information with your consent.
iv. Referral Programs. If you refer someone to MoovDrop, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the MoovDrop with that user. For example, a referral source may receive a bonus when you join MoovDrop and complete a move.
b. Disclosures to Service Providers to Provide the MoovDrop Platform, and Other Parties
i. ii. Depending on whether you’re a customer or a driver, MoovDrop may disclose the following categories of your personal information to provide you with a variety of the MoovDrop Platform’s features and services:
• Personal identifiers (such as your name, address, email address, phone number, date of birth, driver’s licence information and image, profile photo, “selfie” photos and imagery, vehicle information, and car insurance information;
• Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
• Commercial information, such as move information, driver/customer statistics and feedback, and driver/customer transaction and move history;
• Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile and other forms of advertising identifiers;
• Location data; and
• Inferences we may make from your interactions with the MoovDrop Platform and other personal information available to us. We disclose those categories of personal information to these other parties and service providers to fulfill the following purposes:
• Maintaining and servicing your MoovDrop account;
• Processing or fulfilling moves or other offerings of the MoovDrop Platform;
• Providing you customer service;
• Processing transactions and payments;
• Processing driver applications;
• Verifying the identity of users;
• Detecting and preventing fraud and unsafe activity;
• Providing driver loyalty and promotional programs;
• Providing marketing and advertising services, including targeted and cross-contextual behavioral advertising, that you may receive on or oL MoovDrop’s Platform;
• Providing requested emergency services;
• Providing analytics services to and by MoovDrop; and
• Undertaking research to develop and improve the MoovDrop Platform.
c. For Legal Reasons and to Protect the MoovDrop Platform
i. We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to:
• Comply with any applicable federal, provincial, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, enforceable governmental request, or requirement as condition to operate (e.g., operating permit, licence or agreement);
• Respond to legal process (such as a search warrant or court order);
• Enforce our Terms of Service;
• Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, provincial, or local law; or
• Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
d. In Connection with Sale or Merger: We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
5. How We Store and Protect Your Information
a. We retain your information for as long as necessary to provide you and our other users the MoovDrop Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as moves and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our terms and policies. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
b. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
6. Your Rights and Choices Regarding Your Data As explained more below and on our privacy homepage, MoovDrop provides ways for you to access and delete your personal information as well as exercise applicable data rights that give you certain control over your personal information.
a. Choices
i. Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the MoovDrop Platform.
ii. Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the MoovDrop Platform (such as receiving a notification that your driver has arrived).
iii. Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
iv. Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact MoovDrop’s ability to provide you our full range of features and services. You may also control some elements of sharing your location with MoovDrop in your MoovDrop account settings.
v. Accessing Your Information. You can also see information we have about you by logging into your account and viewing things like your profile, settings, move history, or payment information. In addition, you may have some information included in things we have sent to you, such as move receipts.
vi. Deleting Your Account. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. When we retain such data, we do so in ways designed to prevent its use for other purposes.
b. Rights
i. Right to Know. You have the right to know we have processed your personal information and to request access to the personal information we have collected about you.
ii. Right to Correct. You have the right to request that we correct inaccurate personal information.
iii. Right to Delete. In some circumstances, you have the right to request that we delete the personal information we have collected about you.
iv. Right to Opt Out. Depending on the location from which you are using our services, you have the right to opt in or out of targeted advertising (as defined under applicable law) and the use of cookies and similar technologies for non-essential purposes like targeted advertising.
v. Withdraw Consent. You have the right to withdraw your consent to our collection, use or disclosure of your personal information at any time, subject to contractual and legal restrictions and reasonable notice.
c. Exercising Your Rights
i. You may write to us at [●] to exercise rights.
ii. To appeal our decision regarding a request related to these rights, you may write to us at [●].
iii. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and, in some cases, confirmation that you provided the agent permission to submit the request.
7. Miscellaneous
a. Transfer of Data. In providing you with the MoovDrop services, MoovDrop or its service providers may process, store, or communicate your personal data outside of your province of residence or outside of Canada.
b. Children’s Data. MoovDrop is not intended to be used by children, and we don’t knowingly collect personal information from children under the age of
16. If we find out that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us.
c. Links to Third-Party Websites. The MoovDrop Platform may contain links or references to third-party websites, products, or services. Those third parties
may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.
d. Changes to This Privacy Policy. We may update this policy from time to time as the MoovDrop Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the MoovDrop Platform or by some other method of communication like email. When you use MoovDrop, you are agreeing to the most recent terms of this policy.
e. Contact Us. If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.